Insight Optics

I ordered a replacement set of glasses on Sept 23, 2025. I was told it would take approx 2 weeks to receive. i contacted them on oct 8th & was advised they wouldn't be ready until Oct 16th as the lab did not get the tint sample. I was contacted on Oct 22nd & was told that the lab did not roll & polish the lenses which required them to send them back to the lab to have this completed & was told they would put a rush on the order. I was contacted on October 28th advising me that my glasses were in & ready to be picked up. Upon picking them up, discovered the prescription was incorrect as they ordered my reading prescription not for distance sight. On Nov 4th I received a call stating the glasses are in however, the lenses were tinted with a sunglasses dark tint. This required them to be sent back once again & was told they would put a rush order on it. I contacted them today Nov 13th and was told that they would not be ready until November 18th! How happy would you be with this type of service? I wish to add that the Staff, Optometrists & Facility are top notch & very professional. This type of an issue is a first for me & from what I understand a first for InSight Optics. Nonetheless, very frustrating to say the least. Hopefully this comes to a favorable resolve sortly.

Everyone is very nice and very helpful; I've always felt pampered when I've gone there. Dr. Mitchell was wonderful & just retired, but his new replacement ophthalmologist is very nice & informative.

Everyone i dealt with was great. Dr. Kesti explained everything so that it was easy to understand. They've also been easy to see for emergency visits. Very grateful for that!